Return and refund

A. Principles for Returns and Exchanges:

  • Once an order is placed, it indicates that you understand and agree to the following explanations: Due to food hygiene and safety considerations, returns and exchanges can only be requested for products with defects, damage, operational errors, or damage caused during shipping.
  • According to consumer protection laws, we offer members a "seven-day appreciation period" (including holidays). Please note that the appreciation period is not a trial period. If you find any dissatisfaction with the product upon inspection, please do not open or use it and promptly follow the return procedures.
  • By submitting a return request to us, you agree to our return policy and accept our subsequent processing procedures.
  • Once your return request is approved, the return process will begin: Prepare the complete product and invoice → Provide the receipt time, contact information, and address → The logistics service commissioned by us will collect the product. The returned product must not be opened and should be sent back in its original packaging.
  • We provide product delivery services but do not take responsibility for delivery delays by the logistics company. Please read the product page details or confirm specifics with customer service before placing an order.
  • For overseas orders, returns and exchanges are not provided unless the product itself is defective.

B. Circumstances Where Returns Cannot Be Accepted:

  • Exceeding the seven-day product appreciation period.
  • The product is opened, consumed, lost its temperature, or deteriorated due to poor storage.
  • Damage caused by human factors, such as stains, breakage, wear and tear, scratches, or dirt.
  • Minor creases on the outer packaging box that do not affect the product quality.
  • Incomplete packaging of the returned product, or missing invoices, accessories, or gifts. In this case, you will need to bear the shipping costs.
  • Malicious or excessive returns.
  • For overseas orders, returns and exchanges are not provided unless the product itself is defective.

C. Product Issue Reporting Process:

  • If any of the following situations occur, please take photos or videos for evidence and retain the product within 2 days of receiving it, and contact us:
    1. If the received product does not match the ordered specifications or quantity.
    2. If the product is severely damaged during delivery.
    3. If you have any opinions or quality concerns about the received product.
  • Other than the situations mentioned above, returns and exchanges are not accepted. We will handle the subsequent return and exchange matters as soon as possible.
  • When you wish to return a product, according to civil law, both you and the store should mutually restore the original transaction state. Therefore:
    1. Please maintain the product in a brand-new condition and ensure that the main product, invoice, related accessories, etc., are not missing, and return them with the original packaging for refund processing.
    2. If the product is damaged, worn, scratched, dirty, or the packaging is incomplete due to improper use or disassembly, making it impossible to return the product in full to the store, the store will charge a fee for restoring the original state or request a proportionate amount of the product's price based on its condition.

D. Refund Instructions:

  • For refunds, if you used a credit card or LINEPAY, the amount will be refunded directly to the card (for the actual refund date, please contact the issuing bank).
  • If you used bank transfer or cash on delivery, the amount will be remitted to the designated account.